Notice to Clients:
Due to insufficient staff support, starting April 4th 2022, the doctors will not be receiving texts from our answering service during their typical after-hours on-call. Because of this, we will not be able to perform tele-triage or see patients on emergency until adequate staffing returns. Please contact our local 24 hour Veterinary Emergency Clinic V.E.C. (716) 403-4370 or Regional- Cornell Veterinary Hospital (607) 253-3060.
It is our hope that a veterinarian able to see an exotic pet will be available at the VEC or Cornell and the client will receive triage and supportive care if needed until it can be seen by our veterinarian at the next opportunity. We want to stress the role of the emergency facility is to provide stabilization and supportive care until the pet can be seen by one of our doctors. Due to the nature of emergency medicine and the unique aspects of exotic pets, a definitive diagnosis may not be given during the emergency call.
Patients that have not been seen by the VEC or Cornell will take priority and will be worked in as soon as we are able. Patients that have been seen and need follow-up/continued care will also be addressed in the most timely manner possible.
Please understand, this is only a temporary pause. We do intend to resume after hours / emergency care as soon as we can.