Restraint of your bird…what to know?

 From time to time, your bird will need to be held in a towel to be examined or groomed. This  sometimes unpleasant procedure is important for the bird’s safety and in many cases, the handler’s  safety as well. In the vast majority of situations, this is a very safe, brief procedure if the person is  educated in how to do it correctly and the bird is healthy. When are there times where toweling and  restraint might be a concern? 

1. If the handler does not know how to safely towel and hold the bird. A bird must be  restrained in a way that prevents it from biting the handler or hurting itself, but it must have  its chest free to breathe.   

2. If the bird has an underlying condition such as heart problem, atherosclerosis, lung disease,  obesity, etc. These conditions may not show overt clinical signs until the bird experiences an exertional or stressful event.   

Why is grooming a medical procedure?  Having your bird’s nails or wings trimmed might sound like a simple procedure, but it actually takes  some skill to be done appropriately due to the restraint component. If your bird is healthy and  restrained safely, it should be fairly straightforward. There is some stress and excitement involved, but  this is usually tolerated well. If your bird has an underlying condition described above, it requires a very  careful approach that sometimes benefits from the use of mild sedation. If a bird with a serious  underlying condition is not used to being handled, the increase in blood pressure and respiratory rate experienced during toweling and restraint could lead to death in some situations. This is especially  common with elderly birds that often have cholesterol deposits in their blood vessels.   Wings and nails can be trimmed by a veterinarian, veterinary technician, trained assistant or a  knowledgeable experienced lay person. Beaks should NEVER be trimmed by anyone other than a  veterinarian. Overgrown beaks usually indicate a health problem, which should be addressed  concurrently. It is of extreme importance the beak is trimmed properly or the bird could have difficulty  eating and experience pain.  We always recommend you have your pet bird evaluated regularly throughout its life to make sure any  underlying illness is addressed. 

At our hospital, we require an annual exam prior to allowing routine  grooming such as wings and nails. Any bird with an overgrown beak must be seen by a veterinarian to  ensure proper treatment. You should also ensure your bird is examined by a veterinarian routinely prior  to having a lay person groom it, especially if it has never been examined or not examined in several  years.  

 By Laura Wade, DVM, ABVP (Avian), Specialized Care for Avian & Exotic Pets ©2022

Mask policy update

Update on Avian Influenza for the Backyard Poultry Flock (April 2022)

Background and Risk: Since February, 2022, highly pathogenic avian influenza (HPAI) or the “bird flu” has been identified in a number of wild birds and backyard flocks in New York State. Avian influenza (AI) is caused by an influenza type A virus which can infect poultry (such as chickens, turkeys, pheasants, quail, domestic ducks, geese, and guinea fowl) and is carried by free flying waterfowl such as ducks, geese and shorebirds. Only a small percentage of wild birds will show signs of disease when infected with avian influenza. Monitor your area for unusual illnesses or deaths of waterfowl (ducks, geese), gulls, raptors(hawks, owls), shorebirds, or crows, particularly where multiple birds are involved or showing neurologic signs. For a good overview, see Cornell’s Avian Influenza Fact Sheet ( 

Avian Influenza is a zoonotic disease and humans can develop illness. However, according to the U.S. Centers for Disease Control and Prevention, the recent HPAI detections in birds do not present an immediate public health concern. At present no human cases of these avian influenza viruses have been detected in the United States. As a reminder, the proper handling and cooking of poultry and eggs to an internal temperature of 165 ˚F kills bacteria and viruses. Anyone involved with poultry production including small backyard flocks should review their biosecurity activities to assure the health of their birds. The United States Department of Agriculture (USDA) Animal Plant Health Inspection Service (APHIS) has materials about biosecurity, including videos, checklists, and a toolkit available at

An excellent fact sheet is available

Recommendations for poultry owners: 

1. Prevent contact between pet birds and wild birds and keep birds inside the coop when waterfowl are migrating. 

2. Observe flocks for signs of illness. HPAI causes many birds to die at the same time and those remaining in the flock will appear sick. An individual bird coughing or sneezing is not a cause for worry. Sick birds will be inactive, act sleepy and stop eating. 

3. If a sudden death occurs in a flock (2-3 dead birds out of a flock of 10), multiple birds paralyzed at the same time or with twisted necks, contact your veterinarian, the State Veterinarian or the USDA (866.536.7593). 

4. Always practice good biosecurity which means keeping disease away from the flock. AI is spread in feces, oral/nasal/respiratory secretions, on dead animals, shoes, clothing, equipment, and contaminated feed, water and feathers. It survives a long time in feces and aquatic environments and resists refrigeration and freezing. 

5. Have dedicated clothing and footwear to wear only when taking care of birds. At a minimum, change shoes before entering the coop. This is especially important if you work with wildlife or have companion parrots (use separate shoes for the yard/coop and do not bring them inside the house). Wash hands after working with poultry. 

6. If owners hunt migratory waterfowl or golf, have someone else take care of the flock for a period of 72 hours after potential exposure to wild birds. For more information: For the latest cases, see the USDA website at: This fact sheet was compiled by Dr. Laura Wade for clients of Specialized Care for Avian & Exotic Pets in conjunction with the following contributors: the NYS Wildlife Health Program and the NYSDEC Wildlife Health Unit, the Michigan State University Veterinary Diagnostic Laboratory and the University of Minnesota Raptor Center

Notice to Clients/Answering Service

Due to insufficient staff support, starting April 4, the doctors will not be receiving texts from our answering service during their typical after-hours on-call.  Because of this, we will not be able to perform tele-triage or see patients on emergency until adequate staffing returns.

Our answering service will continue to receive calls and will provide two contact numbers -local 24 hour Veterinary Emergency Clinic (VEC) or Regional- Cornell Veterinary Hospital (Cornell) for the client to call.  The answering service will also forward the call information to our email. 

It is our hope that a veterinarian able to see an exotic pet will be available at the VEC or Cornell and the client will receive triage and supportive care if needed until it can be seen by our veterinarian at the next opportunity. We want to stress the role of the emergency facility is to provide stabilization and supportive care until the pet can be seen by one of our doctors.  Due to the nature of emergency medicine and the unique aspects of exotic pets, a definitive diagnosis may not be given during the emergency call.

Our staff will retrieve all calls sent to e-mail and will follow up at the next business day.  Patients that have not been seen by the VEC or Cornell will take priority and will be worked in as soon as we are able.  Patients that have been seen and need follow-up/continued care will also be addressed in the most timely manner possible. 

Please understand, this is only a temporary pause. We do intend to resume after hours / emergency care as soon as we can. 

Updated Mask Policy
Please note, our policies regarding COVID 19 precautions are subject to change.

mask policy 03.01.22

New for '22

SCAEP will NO LONGER be allowing pick-up trucks in our parking lot. Please use other forms of transportation or park in the two on street spots, directly in front of our parking lot. Our stone wall continues to be hit by Pick-up trucks backing out, as the turning radius can be tight. Thank you for your cooperation.

stone wall, truck

Updated Financial & Appointment Cancellation Missed Appointment Policy- January 2021

In an effort to ensure our valued patients are able to receive appointments in a timely manner, we have updated our scheduling and payment policies.

1. Please arrive at least 10 minutes before your scheduled appointment time in order to ensure you maximize  your pet's time with the doctor.

2. You may cancel your appointment without charge up to 24 hours preceding your appointment.

3. Same day cancellations or missed appointments will be charged $40 (medical appointments) and $100 (surgical appointments). 

4. If you consistently do not call to cancel your appointment or do not show up for your scheduled appointment you may be charged full price for scheduled services.

5. All clients are now required to have a credit card on file. We will automatically apply any missed appointment fees to your card. Clients must bring the actual card to their appointment in order to place the card securely on file and will be asked to update the card as needed.

6. Any client who can't put a card on file will be asked to come in and pay for the appointment in full prior to being scheduled. 

COVID-19 Notice- Updated 3/29/21

Please note the following changes for your next appointment:  

  • We will now be allowing one person per appointment in the exam room. 
  • When you arrive for your appointment, come to the door and we will ask you a series of health questions and take your temperature.  If you have had exposure to someone with Covid-19 or are having symptoms we will ask you to stay in your car or reschedule appointment in order to protect our staff and other clients.
  • We will not allow children to come into the building so you must elect curbside care if you have children.
  • We will ask you to stay in the exam room until the receptionist is ready to cash you out in order to reduce congregation in the lobby. 
  • For those not comfortable with coming in the building, we will continue curbside care. 
  • If you elect curbside care, expect phone calls from blocked lines and call when you arrive and one of our staff members will come out to get your pet. We will communicate with you by phone to discuss treatment. After we are finished with your pet, he/she will be put back in the carrier and our receptionist will call for payment. Please pay with credit cards if possible. Once payment is processed your pet will be returned to you at your vehicle. We will do our best to go over medications over the phone and will provide links to videos of how to give medications. 

           We appreciate your patience as this is an adjustment for us as well!

Exotic Animal Clinic

Serving Patients Throughout Buffalo, Batavia, Rochester, Fredonia, Niagara Falls, Lockport, NY & Erie, PA

We are the first and only practice in Western New York, Eastern Ohio, and Western Pennsylvania exclusively devoted to the care of avian and exotic pets!

Dr. Wade (Board Certified Avian Specialist), Dr. Reed, Dr. Lewis (Board Certified Mammal Specialist), and Dr. Strobel work together in the treatment of avian species, small mammals, reptiles, amphibians, and fish.

Your pet's health and well-being is our main priority and concern. Our team promises to take every step necessary to giving your pet the best possible care. Contact our team when you are looking for an exotic animal clinic serving the Buffalo, NY; Batavia, NY; Fredonia, NY; Rochester, NY; Niagara Falls, NY; Lockport, NY; and Erie, PA areas. 

OUR GOAL IS to provide comprehensive healthcare for the companion bird, small mammal, and reptile. We are an exotic-only animal hospital with a wide range of services available to you and your pet. Our practice performs emergency exotic pet care as well as general health checkups, surgical cases & consultations, nutritional advisement, dental issues, and more! For new patients, we invite you to browse our new patient center, where you will find all the online forms you need.

Our bird hospital does NOT see dogs and cats, allowing our environment to be a less stressful experience for the exotic pets that we see.

If you have any questions about our practice you may call our office at 716-759-0144 during business hours, or email us and we will do our best to respond within one business day.

  • Please do not email us with urgent issues - calling is the best way to reach us if you have an emergency!

WHAT ARE AVIAN & EXOTIC PETS? Our patients include but are not limited to:

  • Birds - canaries/finches, budgerigars/parakeets, parrots of all species (including parrotlets, lovebirds, conures, quaker parrots, african grey parrots, cockatiels, cockatoos, macaws, etc), chickens and turkeys, ducks and geese, doves and pigeons, and many more...

  • Small mammals - rabbits, guinea pigs, ferrets, sugar gliders, flying squirrels, hedgehogs, chinchillas, degus, rats, gerbils, mice, hamsters, prairie dogs, and more!

  • Reptiles/Amphibians - bearded dragons, chinese water dragons, iguanas, chameleons, geckos, monitors, skinks, non-venomous snake species, aquatic turtles, box turtles, tortoises, frogs, toads, salamanders, newts, axolotls, all species of fish, tarantulas, hermit/other crabs, scorpions, and more!

Dr. Laura Wade | Dr. Evan Reed | Dr. Taylor Lewis | Dr. Kristen Strobel


Sign up now


Find us on the map

Office Hours

By Appointment Only


8:00 am-6:00 pm


8:00 am-6:00 pm


8:00 am-6:00 pm


8:00 am-6:00 pm


8:00 am-6:00 pm


8:00 am-12:00 pm




Read What Our Clients Say

  • "Nothing but great things to say about everyone at SCAEP. The staff is so compassionate and caring; I can't thank you enough for all you have done for me and my furry friends!"
    Brittany S.
  • "I have been taking my rabbit here since 2009 and could not say enough good things about the staff and the care she's received!"
    Tara P.